The player from Sweden had been blocked from Iwilds due to alleged gambling misuse, but continued to receive promotional emails. She had reported this issue and was seeking compensation for losses amounting to SEK 11,000, which she attributed to these promotional emails. The player had also reported Snatchcasino.com. We had asked the player for additional information and evidence to support her claims, but she did not respond within the given timeframe. As a result, we were unable to investigate further and had to reject the complaint.
iWild Casino - Player's account blocked for alleged misuse.
Amount: 10,000 kr
iWild Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
I have been blocked on Iwilds for gambling misuse, yet Iwilds continues to send me emails about bonuses etc.
APPROXIMATELY 15
I would like compensation for the damage it has caused.
I HAVE ALSO REPORTED SNATCHCASINO.COM.
Automatic translation:
Public
Public
1 year ago
Dear rebeccatolieelf,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation properly.
Could you please specify what damage was caused by the casino sending you the promotional emails?
Have you tried contacting support so that they stop sending you the promotional emails?
Also, could you please confirm if you tried unsubscribing from receiving the casino emails by clicking on the link at the bottom of the promotional emails?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
12 months ago
Translation
Hello
Yes have tried to push me away. As well as sending emails to iwild where they confirm but still send them.
They were where I got wind of the snatch and I have 7 seconds to react.
Lost SEK 11,000.
They must take responsibility.
Have emailed, sent on their chat.
Hate evidence
Automatic translation:
Public
Public
11 months ago
Do I understand correctly that iWild sent you a promotional email with an advertisement to join Snatch Casino? Kindly forward that specific email to veronika.l@casino.guru. Alternatively, you may post the screenshot here.
