iWild Casino - Player is struggling to verify his account.

hey ich warte hier schon knapp 2 bis 3 wochen hab letzte woche dokumente gesendet und hab bis heute noch keine einzige antwort erhalten im live chat sagen sie immer das gleiche ich soll eine emaill an .... senden hatte ich schon letzte woche erledigt, also so ein dummes casino hab ich noch nie gesehen.

Dear chiller19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner and it can take some time to fully review all documents.

Which documents have you provided, please?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

hey hab heute eine antwort bekommen sie brauchen noch einen reisepass mit meinem foto drauf und das casino muss auch drauf sein jetzt frag ich mich wie ds mit handy kamera machbar ist oder ist das casino einfach nur saudumm sowas hab ich noch nie machen müssen und ich hab schon 200 casinos durch ;D

Thank you for your reply, chiller19. Such a photo may not be one of the standard verification requirements, but I have seen casinos ask for it numerous times before and it isn't impossible to create. I would recommend you fully cooperate with the casino and provide everything required as soon as possible, otherwise, I am afraid you won't be able to withdraw your winnings.

I will keep this complaint open, please let us know if there is any update regarding your verification.

hey hatt sich alles erledigt. danke

Do I understand correctly that you have already provided everything that was required?

yess

Thanks for the confirmation. Could you please forward all the communication between you and the casino to kristina.s@casino.guru? Thank you very much in advance.

Dear chiller19,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.