iWild Casino - Player has unresolved responsible gambling issues.

I requested a 50 euro a day deposite limit in live chat wich was not put into affect and because of this I ended up depositing 800 I am requesting a refund of deposits made 13-06-2023

I requested to resolve this issue after reading there reviews on the casino I regret ever creating an account with you so many issues regarding ur responsible gambling tools I have contacted them multiple time to which they have never responded they are still send me promotional offers even though my account is now closed because of gambling addiction

Hello Deanh7635,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you have any kind of proof requesting the deposit limit? Did the casino respond to your request? When was the last time the casino responded to you?

Looking forward to your answer.

Regards,

Nick

I have not got any confirmation from them and they are ignoring all my emails and requests for chat logs to prove I set deposit limits

Hello Deanh7635,

Do you have any proof of requesting the deposit limit? If yes, please forward it to nikolas.b@casino.guru. If not, unfortunately, there is basically nothing we can do as without proof there is no case.

Dear Deanh7635,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.