iWild Casino - Player experiences slow payout process.

Dear casino-guru i deposited to this casino 50 euros without using any bonus now my balance is at 4000 euros. I am a silver vip player and i can withdraw 2500 euros per month. This casino is supposed to payout 1200 per day but i know from the past that they slowdown eveything so you lose your balance. I am waiting the withdraws via skrill and i would like to keep the complaint here so they can pay me like in the past. Thanks a lot casino guru, Also my account is fully verified.Since 2 days i have been paid 400 euro, 3.600 to go

Hello NikosPapachris,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified?When did you request for the first withdrawal? When was the last time you spoke to the casino and what was it about?

Please note that it is up to the casino to set a withdrawal limit and it may also vary depending on the player's status. We can't really enforce the casino to pay faster but every withdrawal limit is reviewed by our team and rated accordingly.

Looking forward to your answer.

Regards,

Nick

Dear NikosPapachris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.