HomeComplaintsiWild Casino - Player didn’t win anything in the casino after playing with a bonus.

iWild Casino - Player didn’t win anything in the casino after playing with a bonus.

Amount: 3,000 CHF

iWild Casino
Safety Index:Very high
Submitted: 13 Jan 2023 | Case closed : 30 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Switzerland thinks the casino adjusted the RTP of the games. We closed the complaint because the player didn't reply to our questions.

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1 year ago
Translation

Hi


I want to complain about iWildcasino.

I signed up and played at this casino because of your reputation. At first I really didn't win anything and I didn't really think anything of it because I thought I was just unlucky.


After several deposits, I got a bit suspicious because there really was NOTHING in the way of winnings.

I know casino means luck, but if I make more than 100 bonus buys and my biggest win is 75 euros, something can't be right.


I blame the casino for adjusting the RTP. I ask you to check this.

Since I'm almost certain that the casino adjusted the RTP percentage, I'm claiming back all my losses.

Automatic translation:
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1 year ago

Dear brate123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me at tomas@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

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1 year ago

Dear brate123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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