The player from Switzerland thinks the casino adjusted the RTP of the games. We closed the complaint because the player didn't reply to our questions.
iWild Casino - Player didn’t win anything in the casino after playing with a bonus.
Amount: 3,000 CHF
iWild Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi
I want to complain about iWildcasino.
I signed up and played at this casino because of your reputation. At first I really didn't win anything and I didn't really think anything of it because I thought I was just unlucky.
After several deposits, I got a bit suspicious because there really was NOTHING in the way of winnings.
I know casino means luck, but if I make more than 100 bonus buys and my biggest win is 75 euros, something can't be right.
I blame the casino for adjusting the RTP. I ask you to check this.
Since I'm almost certain that the casino adjusted the RTP percentage, I'm claiming back all my losses.
Automatic translation:
Public
Public
1 year ago
Dear brate123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me at tomas@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
