The player from the US had expressed concern about the change in game volatility at iWild Casino, which consistently showed as 1 out of 3 for every game after a maintenance update. The player felt this had lessened his win amounts and made winning more challenging. We explained that without concrete evidence of unfair practices, we could not take action. Despite extending the response deadline by 7 days, the player did not provide additional information or respond to our queries. Consequently, we had to reject the case due to insufficient evidence.
iWild Casino - Player concerned about changed game volatility at iWild Casino.
Amount: ??
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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8 months ago
About 4 or 5 months ago there was a change at wild casino. Since then every slot game displays volatility as 1 out of 3. Every single game. I spoke to someone in chat and they said it's been like that sine their last maintenence. My issue is that any wins are in line with a 1 volatility game but it's just as hard to get a bonus or win as a 3 volatility game. I'm not just complaining due to losing some money. I've played enough at wild to know for sure and it feels like they found a way to decrease win amounts and keep it difficult to even get wins. Has anyone else noticed this? Anyway it's been bugging me and I'm about done with them. It sucks because I like the games there. Thanks
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8 months ago
Dear frytuc009,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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8 months ago
Dear frytuc009,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
