The player from British Columbia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. After the Complaints Team advised the player to wait for at least 14 days and cooperate fully with the casino, the player confirmed that she had received her withdrawal. Following this, we marked the complaint as 'resolved'.
iWild Casino - Player claims that payment has been delayed.
Amount: Can$400
iWild Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
i verified my account and requested a $400 withdrawal on Feb 12, 2024. Then Iwild requested banking info which I provided and they said was accepted. On Feb 16 I realized the funds were back in my player account so I made a second Interac withdrawal for $400 thinking since everything was verified I would finally receive the funds but they are back in my player account again instead of my bank account. It’s a shame because I only played on this website because your website gave a pretty good rating and there were good reviews. I would have played more as I really liked their games but once all the hassles and delays started I was a little put off. Can’t recommend this online casino now because it’s very very difficult and may be impossible to withdraw from. Very disappointing. Not sure if I have been scammed or they are delaying.
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8 months ago
Dear Cat3000,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Finally received my withdrawal today. Thank you Casino Guru once again for your help.
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8 months ago
Dear Cat3000,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
