iWild Casino - Player believes that their withdrawal has been delayed.

hi I had deposited $40 + cash match bonus of 90% which $36 so total I play with $76 and winning up to $2470 where at this point done my wager and convert to real money. Also approved my account verification by chat room staff, them I cash out max limited of $650 and left in the account of $2003. After few hour later they email me that my account verification not approved where it already proven image it approved already and than later my cash out cancel of $650 due unclear reason of wager and max withdrawal which is not clearly explaination. So now instead my winning around 2470 they takeaway $2290 and left me only $180 in my slots account also cance my cash out too. So please help me I had all image of everything of each step of the way. Thank you

Dear Lifesanlan24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi my account had successfully verified by your staff I had prove of our conversation also why now I can’t login my account it

said my account is disabled I can’t login my account please it getting more anxious of what casino are doing I just needed casino to refunded my winning and process my withdrawals successfully please thank you.

Dear Lifesanlan24,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Lifesanlan24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi please instruct me what happen to my cases now what do I need to do now thank you

Dear Lifesanlan24,

As per the bonus conditions, your winnings of $180 are indeed correct.

Could you please let us know exactly how long your account has been blocked, and whether the casino has requested any additional verification documents? It’s common for casinos to temporarily block accounts until the verification process is complete.

I look forward to your response.

Best regards,

Nick

Dear Lifesanlan24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

H i the account were successfully verified completed that why then I make an withdrawals but then casino cancel my withdrawals due there reason which not clearly explain to me at all and out of that total win of $2400 casino takeaway all my win and left me with $180 out of my winning. Also they assume I used free spin bonus which X10 of winning but which I surely I had not received any of there fs bonus to play at all so they used that reason to deducted my total winning take away around me $2k which I did chat to then with proof and reasonable explanation evidence but all reply with no explanation at all why they come up with that calculation where they said they had the right to do that without any explanation and then block my account since them. But since I complaint they reopen my account after closed for a few month. But I check all history of chat and history are not appear in the account any more

Thank you

Dear Lifesanlan24,

Could you please confirm if your account is now open?

Regarding your winnings, the deduction of the balance appears to be correct, as the maximum amount you could win is $180. Unfortunately, there is nothing we or anyone else can do in this regard.

If your account is open, I recommend withdrawing your remaining balance.

Best regards,

Nick