iWild Casino DE - Player's withdrawal is delayed.

Hello, I was able to win 2k at iWild Casino. I have successfully verified my account and once already received a payout of 400€, even though according to the terms and conditions, guaranteed payout should occur within 2 days. The live chat directed me to email support at kyc@iwild, but there has been no response on how the subsequent payouts will be made. I am requesting assistance.

Dear Realkings,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with iWild Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify how many withdrawal requests are now in your account? What is their status? Are they shown as pending or processed? When exactly did you submit your withdrawal requests?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, there are still 3 payouts open today another 400 came into the account. So I got 800, still missing 1.2. In their terms and conditions it says that it takes working days for the money to be paid out. But I'm confident that the other money will also be paid out to me after a delay

Money was won without a bonus. Paid out 1200 at the end of last week and have received 800 today as written above

I understand that you are dissatisfied with the lengthy payment process. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

All right, I'll get back to you then

Everything was paid out 🙂

Dear Realkings,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru