The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
iWild Casino DE - Player’s winnings haven’t been received yet.
Amount: €400
iWild Casino DE
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Good day,
my money withdrawal has not been processed for 4 days. I'm fully verified, but the money is still pending. The payment was made as a transfer to a German account. The support only sends me copy paste texts. I'm really angry about the fact that with such an amount that always feels like 3 weeks.
Automatic translation:
Public
Public
10 months ago
Dear Tazo1988,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
10 months ago
Translation
Good day,
That has nothing to do with the KYC. It's Saturday today, so there hasn't been any work done on it until now. I am fully verified + when will my payment finally come. It can't be that nothing has happened until today. I didn't even get an answer from the KYC team after more than 2 days! It is only held out to entice customers to keep playing. It's a cheek, I finally want my money please!
Automatic translation:
Public
Public
10 months ago
Dear Tazo1988,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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