The player from Germany won 1000 euros but has not received payment despite requesting it daily. The casino continuously requests additional pictures without providing any further answers.
iWild Casino DE - Player's winnings are delayed.
Amount: €1,000
iWild Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
5d 7h 57m 8s
Case summary
yesterday
Public
Public
1 week ago
i have won in last sunday 1000 euro but to this time they not wanted pay me this money. every day i asked but i have no any answer only they ask me for many pictures making.
Public
Public
1 week ago
Hello rafalrogowicz1984,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino DE. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
yesterday
Dear rafalrogowicz1984,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
rafalrogowicz1984 has 5d 7h 57m 8s to reply
