The player from Berlin experienced an issue with IWILD CASINO splitting her payout. She had never encountered this before and sought help with the situation. The Complaints Team inquired about her account verification status and the nature of her winnings. The player confirmed her account was verified. Subsequently, the player informed that the issue had been resolved. The complaint was then marked as 'resolved' by the Complaints Team.
iWild Casino DE - Player’s winnings are being split.
Amount: €800
iWild Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Hello, I have a problem. It's about the fact that I won at IWILD CASINO. I've never experienced a casino splitting my payout like this. This is the first time. Can you help me with this?
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Public
Public
5 months ago
Hello kowinskimanu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino DE. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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Sensitive attachment
5 months ago
Translation
Hello, I have received your message and will reply to it immediately. Yes, my account is verified and everything is fine with that. So now you can see for yourself how you see it via the attachment.
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4 months ago
Dear kowinskimanu,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
