iWild Casino DE - Player alleges potential fraudulent activity.

Das Casino gewährt keine Freispiele. Bei der Einzahlung per Visa wird man auf eine ominöse Seite geleitet. Das spricht für ein Fake Server. Spiele werden ständig unterbrochen. RTP ist nicht vorhanden. Gehe davon aus, das die Spiele manipuliert werden. Sollte ich mein Geld nicht zurück erstattet bekommen, werde ich Strafanzeige stellen. Die Bewertungen bei Casino Gutu kann ich nicht nachvollziehen

Dear Unioner58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Regarding the free spins, could you please advise if there was a specific bonus you intended to redeem, but weren't able to?

Could you please provide a screenshot of the payment gate you encountered? Have you asked casino support if the payment gate you saw was valid or not?

Have you informed casino support about these issues? What was their response?

Could you please advise what the disputed amount of €500 represents in this situation?

I'll await your response.

Best regards,

Tomas

Do I understand correctly the deposits made via the payment gate were successfully credited to your casino account?

Could you please advise what the disputed amount of €500 represents in this situation?

Regarding the free spins, could you please advise if there was a specific bonus you intended to redeem, but weren't able to?

Have you asked casino support if the payment gate you saw was valid or not?

Casino Support reagiert nicht auf meine Anfragen.

I am sorry but you haven't responded to my questions.

• Were the deposits you made to the casino credited to your casino account?
• What does the amount of 500€ represent? Is that your deposit, or winnings?
• Which bonus you wanted to redeem, but weren't able to?

Dear Unioner58,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.