The player from Italy has requested withdrawals a month ago. They have been pending since. He received his winnings after delay.
iviCasino - Player’s withdrawals have been delayed.
Amount: €800
iviCasino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
I deposited only this month 2000€, i'm not a sunday player, and now for a winning of 1000€ in total i wait about 1 month.
Everything seems to be ok, the kyc it's completed, it' 1000€ of total 2700€ (but max cashout it's 1000€) and first time casino told me that i cancel withdrawl and use another card...ok no problem, we try with visa circuit.
Later told me that i cancel withdrawl with card and i use skrill (and it's ok, cancel another time the pending withdrawal).
Later contact me in chat and told to cancel another time the withdrawal and divided the amount in 5 small withdrawals of 200€ each one.
But if i divided in 200€ each one i can't cashout 1000€ because the limit is only 3 pending withdrawl!
So I was left with € 600 divided in 3 pending withdrawals and € 400 in my gaming account.
After about 2 weeks finally the first withdrawal is completed and i received my first 200€ on skrill account, So now that there were 2 withdrawals in progress i make another 200€ withdrawal from the remaining 400€ on my account.
And that's all, from that day I stayed for about 1 month with another 3 withdrawals pending of € 200 each, € 200 still left in the game account and the inability to play (otherwise the funds in the game account would mix) and without my money.
I need my € 800 blocked by the casino which in the meantime tells me not to worry ("the funds will be payed obligatory") and that they just need time without giving me other explanations.
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3 years ago
Dear Alessandro,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if you have received any other payments in the past from this casino? Have you accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello,
sorry if there is any error but I originally wrote in English and google translate automatically translated into Italian.
So I never received a payment that I remember from this casino, the first was precisely these € 200 which is part of the total € 1000 (€ 800 remains) paid 2 weeks ago to my Skrill account.
From there nothing more.
The winnings are part of a very large bonus, whose max cashout is € 1000, I respected all the bonus rules, also because there are automatic checks, I wagering and then they became real money, so on that no problem.
In fact, the winnings were originally 2700, but I can only withdraw 1000 of them.
They say don't worry, they just need time.
I'm still at a loss unfortunately and I need this 800 €, it makes no sense to pay me 200 € after 2 weeks and then make me wait so long without valid explanations.
Thank you so much Petronela,
Alexander.
Automatic translation:
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3 years ago
Thank you very much, Alessandro, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Alessandro,
I looked at your complaint and will do my best to help you. I would like to invite iviCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Dear Viliam Vice,
We don't have a problem. The first withdrawal request has been processed. We apologize for this delay.
Best Regards,
ivicasino.
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3 years ago
Translation
First I wanted to thank you for helping Viliam.
There, yes ok, but in installments and after a month of reminders and a dispute here at CasinoGuru.
The other 600?
can you speed up as soon as possible?
I don't understand why so much in installments.
Let's not talk about big figures.
Thank you,
Alexander
Automatic translation:
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3 years ago
Dear Alessandro,
I will send another request to the finance department.
Best Regards,
ivicasino.
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3 years ago
Dear Alessandro,
The next withdrawal request has been processed by the finance department.
Best Regards,
ivicasino.
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3 years ago
Translation
Ok, but one is missing, come on you can do it ....
Absurd, asking to divide small amounts into lots of withdrawals ....
Automatic translation:
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3 years ago
Dear Alessandro,
The last withdrawal request has been processed by the finance department.
Best Regards,
iviCasino.
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3 years ago
Translation
Hi Viliam, yes finally after an abundant month yes, thanks, now I hope in the future to never wait so long
Automatic translation:
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3 years ago
Dear Alessandro,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
