The player from Bulgaria had been waiting for his withdrawal request to be processed for three weeks before submitting the complaint. One week later, the casino informed us the payment has been processed. There were no further updates from the player. Based on the last update from the casino, we assume that the issue has been successfully resolved, therefore, the player's complaint has been marked as 'resolved'.
iviCasino - Player’s withdrawal has been delayed.
Amount: €150
iviCasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
iviCasino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
I have registracion in this casino for 1 year and everytime I must wait 1-2 week for withdraws, but this time I wait over 20 days... I put withdraw request by Neteller on 23.09 and they still not send my money... I am verified and I have many withdraws before this
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3 years ago
Dear LinkinPark,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Thank you very much, LinkinPark, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear LinkinPark,
The withdrawal request has been processed by the finance department.
Best Regards,
IVICasino.
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3 years ago
Thank you, iviCasino, for the reply. We’re glad to hear the good news.
Dear LinkinPark,
I’ll be taking care of your complaint from now on. As the payment has already been processed on the casino’s end, I’d like to kindly ask you to let us know once you’ve received it. I’m setting the timer for 7 days.
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3 years ago
Dear LinkinPark,
Have you received the payment? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, we will consider the issue to be resolved.
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3 years ago
Dear all,
As based on the last update from the casino we believe that the issue has been successfully resolved, we will now close this complaint as ‘resolved’ in our system.
Thank you, LinkinPark, for using the Casino Guru complaint resolution center, and please, do not hesitate to contact us in the future if you run into any issues with this or any other online casino. We are here to help.
