The player from Bulgaria had been waiting for his withdrawal for two months prior to submitting the complaint. The complaint was closed a few days later, after the player confirmed he had received his funds.
iviCasino - Player’s withdrawal has been delayed.
Amount: €98
iviCasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
iviCasino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
I have registracion in this casino for 1 year and everytime I must wait 1-2-3 week for withdraws, but this time I wait over 1 month... I put withdraw request by Neteller on 26.07 and they still not send my money... I am verified and I have many withdraws before this
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3 years ago
Dear LinkinPark,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal was requested one month ago (since you have written 26/07/2021 which is almost two months ago) and is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Yes you understand correctly I have pending withdraw request from 26/07/2021... I have this situation with this casinos - ivi,argo,ego every time.... When I put complain they send me the money in 2-3 days...
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3 years ago
Thank you very much, LinkinPark, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Dear LinkinPark,
I’m sorry to hear that your withdrawal has been delayed. I’ll contact the casino and try my best to resolve the issue.
I would like to invite iviCasino to join this thread and participate in the resolution of this complaint.
Dear iviCasino,
Can you please indicate the time frame in which we can expect LinkinPark's withdrawal request to be processed?
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3 years ago
Dear Andrej,
I sent a request to the finance department. I will answer you soon.
Best Regards,
IVICasino.
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3 years ago
Dear LinkinPark,
The withdrawal request has been processed by the finance department.
Best Regards,
IVI Casino.
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3 years ago
Thank you, iviCasino, for your cooperation.
Dear LinkinPark,
I’d like to kindly ask you to let us know once you've received the payment or if there's any other news regarding the issue. I’m setting the timer for 7 days.
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3 years ago
Thank you, LinkinPark, for confirming and for using the Casino Guru complaint resolution center. I’m glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
