The player from Switzerland is having difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
iviCasino - Player’s withdrawal has been delayed.
Amount: ??
iviCasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
iviCasino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Stay away from ivicasino !!!
I've been playing online casino for years. I've never seen such a casino disaster in my life. I paid 2000wur then I wanted to make a payout of 15000eur first I was told 1500eur weekly 3000eur monthly 9000eur no problem these are his rules ..
But my withdrawals of 3000eur were in process for 5 days, they didn't answer my email, I didn't know what the problem was. Although it has been confirmed to me that everything is fine. But no pig was interested the other way round they tried everything that I should give up. I stupidly gambled away the whole 18000eur. I was sooo angry please finger away. Service disastrous
Staff disastrous
No personal conversations
Will only be written with templates
It's always hot we have a problem forwarded to the finance department or support @ ivicasino but I don't hear anything from you anyway!
Automatic translation:
Public
Public
3 years ago
Dear Egal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Unfortunately, since you have played and lost your funds, there is nothing we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
3 years ago
Dear Egal,
Our project has a round-the-clock support service that can help you with any question.
We are very sorry that you received negative emotions.
Best Regards,
iviCasino.
