IviBet Casino - The player struggles to verify his account.

rikke007

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Stay away , Stay away..

This is the answear i got from them on mail , and they have blocked my account. When i want to make a withdraw..

I have sendt 50 emails and they while not verify my upplodded documents..

Dear Player,

In order to proceed with your withdrawal, you have to complete the verification of your gaming account. Please clarify why names in your Profile and on the documents that you provided are different.

Also, we would like you to upload a photo of yourself holding your ID in your hand into your personal profile. Please, make sure that all details are clearly seen. It will help us speed up your account verification and withdrawal process.

Best regards,

Casino Support Team

 Læs mindre

Will not pay out...

Hello rikke007,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Can you please clarify why is your name different in your documents?

Looking forward to your answer.

Regards,

Nick

Hi, Then it seems that it has worked out. But in relation to the time and work that I have spent for NOK 4,000. Then I won't play there again.

Do I understand it correctly that the issue has been resolved?

Hello.

Yes, the problem is solved.

The money has arrived in the account after a lot of management and work.

Thank you rikke007 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick