The player's requesting a refund of his deposits as he is supposed to be self excluded. The complaint was rejected as the player was not excluded in the casino group.
IviBet Casino - The player's requesting a refund of his deposits.
Amount: €500
IviBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
IviBet Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
In October I had an account at NATIONAL CASINO and I deactivated it because I am addicted to slots. They let me build on IVIBET which has the same provider as NATIONAL CASINO (Provider TechSolutions (CY) Group Limited). They shouldn't have let me create an account since I've been banned from NATIONAL CASINO and I'm an addict. I lost €500 and I want it back please.
Automatic translation:
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1 year ago
Dear Vasileios1994,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with IviBet Casino.
Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from IviBet Casino directly?
Looking forward to hearing from you.
Best regards,
Nick
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1 year ago
Translation
The law says that if you get banned from a group, they shouldn't let you open an account again. The same thing happened when I got banned from Betsson and opened an account with BWIN which is in the same group. At BWIN they didn't let me.
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1 year ago
Can you please answer to my previously asked question? Also can you please post which law you talk about?
