The player's requesting a refund of his deposits as he claims that his son did deposit into the casino. The complaint was rejected as the player could not prove his claim.
IviBet Casino - The player's requesting a refund of his deposits.
Amount: €250
IviBet Casino
Safety Index:Below averageSafety Index
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5.2
IviBet Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
Good Morning.
I run into an issue where an account was created at this online casino and deposits were made from my account to it without my consent.
The amount exceeds this amount but so that no one is harmed I am willing to give up the remaining amount.
It turns out that on several occasions they indicate that deposits need to be validated by a security system they call 3DS, used in credit or debit cards.
The account and deposits were made by my minor son who didn't know what he was doing and was making deposits through my Revolut account that I have on my iPhone. A face-id or security number is required.
My security number is the same as my wife's and my son managed to make the deposits through attempts.
I've explained what happened numerous times and I only ask for the Recall of 2 deposits, losing more than twice what was lost.
I am fully aware that I am responsible for my minor child, but I am also fully aware that any bookmaker or similar must first ascertain the identity of the player.
I come to ask for help in this case so that the outcome is the best possible, both for me, as a father, and for the casino in question.
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2 years ago
Hello Magician84,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise in who's name was the casino account created? Can you also specify when was it created and when were the deposits made? Was the balance deposited lost or is there any left on the casino account?
Please if possible let us know exactly how many deposits in what sum were made.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
The account was created on the same day deposits were made.
And it wasn't me who accounted for it, nor did I make the deposits.
There are 5 cents left in the account, which I asked for an immediate block as soon as I heard about what had happened.
The account is in my name, because I use an iPhone and my data is entered automatically. That's the only way my account was created, but they never verified my identity.
The deposits and amounts I have to ask Revolut to give me because I don't know for sure. But I think it's around €700/800.
Edited
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2 years ago
Translation
The account was created on the 4th of October 2022 and the amount of deposits totaled €680. It has a balance of €0.05.
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2 years ago
Dear Magician84,
Please understand that it is basically not possible to prove who really did create the account or deposited therefor the casino is not responsible for any money loss in this case. As the balance is already lost, they are not obligate to make any refund of the deposits.
Is there anything else we can assist you with?
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2 years ago
Dear Magician84,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
Good.
You can close my case. If nothing can be done. I'm sad and I think it's very unfair because if I'm on the street with my son and he wants to enter a physical casino, they won't let him in.
That's how I feel right now, but with the exception that they let the kid in and let him play. Now I'll have to say goodbye to a sum of money that I think is stupidly under-spent/employed.
Regards and may close my case if there is nothing I can do.
Thanks.
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