IviBet Casino - The player's account got blocked.

Hello, I come to you to complain that this casino is a scam and fraud. I recently registered and made a deposit in the currency that I use ARS. At the moment I am in Argentina and it is the currency that I use for my daily life that I am aware of and which I must use since it is the only one that I handle. I deposited at this casino and have withdrawn. On the third time I deposit and withdraw my money does not arrive. It should be noted that I have played in a normal way and deposited in a normal way, I have played and in my game history there is no inconsistency in use, there are no closed bets so as not to lose, on the contrary, there are bets in which I lose and win in a normal way . Then when I decided to withdraw, they suspended my account, put me under investigation and asked me for an explanation of why I use that currency. Obviously, I reply that because I live in Argentina it is the currency that I handle and use daily and it is the one that I must deposit. There's no way I can deposit an INDIAN RUPIA if I don't know about that currency and I don't even have it in my hand. After a week of investigation, they suspend my account, alleging that they are not a financial institution to make currency exchanges, that I have committed fraud and that for that reason they will confiscate the funds. MY MONEY DEPOSITED ENTIRELY FROM ME, AND NOT FROM ANY PROMOTIONAL BONUS OR SOMETHING LIKE THAT. I leave the catch

In addition to this, I want to clarify that I deposit in ARS, therefore they must send me by ARS and it is up to them to send N another currency as long as it has the appropriate conversion. FOR NO REASON HAVE I ASKED TO SEND MONEY IN A DIFFERENT CURRENCY OTHER THAN THE ONE I DEPOSITED. So it is not a fraud that they say that I make currency exchanges according to their email.

THIS CASINO IS A SCAM

Hello pedrosalvadorc17,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What currency did you chose during the registration process? Do I understand it correctly that you have deposited with ARS and received ARS as well during the withdrawals? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, my account was already verified with all the documents uploaded. When I register use ARS is my daily use currency. When I withdraw I did not receive ARS they sent dollars through skrill, that results in a loss since skrill charges me 4% to change to ARS. The successful withdrawals were 2. The third time I deposited more, what happened already happened. The last time I spoke to the casino was by email in which they told me that I violated the terms and conditions that they are not a financial institution. I of course defended myself that I read the terms and conditions and that I have played normally without making closed bets in the casino or something similar and that they also have my gambling history, and that they must present the exact evidence along with my history that validates that I breached the terms and conditions. I opened the complaint here and I don't know if you would recommend me to open a complaint in Curacao, which is the entity that regulates them. It seems fatal to me that they confiscate the money of the players not profit or anything but the entire money of my person that I deposited. That casino is very scam.

Hello pedrosalvadorc17,

Can you please clarify how much does the casino still owe you?

It is not entirely clear why would they close your account if you did chose ARS in the registration form and deposited with ARS as well.

Hello Nick, the casino owes me about 70 thousand pesos, which is my money, not belonging to bonuses or anything similar. Of course I deposited in ARS. I chose ARS because it is the currency I use in my daily life and I deposited in ARS SAME. I have doubts that this casino will answer. Can you please tell me where to file a complaint with the entity that regulates them please or guide me in that step. Because I see that this casino has done the same to many

Hello pedrosalvadorc17,

We might try to get in touch with the casino first so I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on and will try to get more information regarding your case from them if possible.

Wish you best luck resolving it.

Regards,

Nick

Hello, pedrosalvadorc17,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite IviBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear IviBet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and withdraw? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear pedrosalvadorc17,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more possible way how you can try to get your issue resolved - to file a complaint with the gaming authority that regulates the casino - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

If there is any progress with your issue or you need help, please let me know at branislav.b@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

The complaint was reopened and updated after receiving an email from the casino.

Dear pedrosalvadorc17,

After gathering all the necessary information and details from the casino, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - abusing conversion/exchange rates (as a part of a group of players, including your disputed casino account), which was in your favour and gave you an unfair advantage. It is prohibited and means a serious breach of the casino's rules. Additionally, there was an error with the payment method provider during the withdrawal process, causing an additional conversion between the currencies in question, back to ARS, resulting in deductions exceeding the agreed-upon amount. Your payout was calculated based on an incorrect rate rather than the official rate. Basically, something that was indicated already since the beginning considering your posts and the information provided. However, now the casino was able to confirm it.

The casino acted in accordance with its terms and conditions.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by, as was stated earlier. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, IviBet Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru