The player from Ireland had deposited 100 euro into IVIbet and was asked for additional identification that she could not provide. Despite a request for account closure and deposit refund, the refund was initially not processed. We had asked for further information from the player to better understand the situation. After extending the time for response, the player confirmed that she had received her refund. We had marked this complaint as resolved.
IviBet Casino - Player unable to refund the deposit.
Amount: €100
IviBet Casino
Safety Index:Above averageSafety Index
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6.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
I signed up to IVIbet and deposited 100 euro.
They requested KYC. Everything was uploaded. They verified everything and then requested an alternative ID document. I do not have one.
I requested my account closed and refund processed.
The refund of the deposit has not been processed despite being told on chat it would be, in writing, legally binding.
Help
Public
Public
1 year ago
Hello dionbarker,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise which document did you forward as primary ID? Don't you have a driver's license, passport or any other document to verify your ID? How much was your real money balance when you requested to close your account?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Dear dionbarker,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Dear dionbarker,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
