The Italian player was struggling to finalize the account verification process for withdrawal due to the required screenshot with account details. The issue lay in generating a screenshot where all requested details were visible on a single page. Despite the player having provided the necessary documentation, the casino initially rejected the withdrawal requests. The casino later verified the account but only after the player had lost the funds. We concluded that the player's decision to continue playing led to the loss of funds. As such, the complaint was deemed irrelevant and was subsequently rejected.