The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player received his winnings, however, they were reduced. The player stopped responding to our questions and comments, so we rejected the complaint.
IviBet Casino - Player’s winnings haven’t been received yet.
Amount: €240
IviBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello, I verified my account after previously sending them even a selfie where I was holding my identity card in one hand and a paper with a number they told me to write on it in the other hand.
Since 27/08/2023, I submitted a withdrawal request for the amount of 240 euros, however, it is apparent that they have no intention of checking it and they inform me that it is in line to be considered.
I have a feeling that they don't intend to pay me and that they may never respond to the request I made.
I would kindly ask that you mediate if possible to help me if you can. Thank you!
Automatic translation:
Public
Public
8 months ago
Dear Ilias.90,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
8 months ago
Translation
I got paid, so it's resolved.
but for their own reason they took 84.96 euros from my account citing a condition of the bonus, I don't know if it is valid
Automatic translation:
Public
Public
8 months ago
Thank you for the information.
Regarding the amount that was deducted from your winnings, could you please specify what type of bonus you played with? Could you please send me the name of the bonus or a direct link to the bonus?
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