HomeComplaintsIviBet Casino - Player's experiencing difficulties withdrawing their winnings.

IviBet Casino - Player's experiencing difficulties withdrawing their winnings.

Amount: €400

IviBet Casino
Safety Index:Below average
Submitted: 04 Apr 2023 | Case closed : 19 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The Player from Greece is experiencing difficulties withdrawing their winnings from the casino. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago
Translation

I made two withdrawals of 100+100€ within a minute, I had the money in my account, then after 3 days I again requested a withdrawal of 400€ and they are delaying me on purpose, the thing is that I have wasted this money and more than that from my pocket! !! I request a withdrawal and they tell me that they are checking it while I had the exact same messages and delays with casinoin and the same with this site with ivibet, btw I am a Greek streamer with 2000 ppl daily on youtube and the only harm they will do is not pay me as in casinoin last year when I took a lot of people with me!!

Automatic translation:
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1 year ago

Dear sotiriskarasas21,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Could you please specify when exactly you requested the withdrawal (400€)?

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear sotiriskarasas21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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