HomeComplaintsIviBet Casino - Player's deposit is not displayed in account.

IviBet Casino - Player's deposit is not displayed in account.

Amount: €11

IviBet Casino
Safety Index:Below average
Submitted: 01 Jan 2024 | Case closed : 16 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Spain performed a bank transfer of 11€ to the casino, but it has not shown up in their casino account despite being deducted from their bank.

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10 months ago
Translation

I've made a bank transfer of 11€ and it's not showing up, but it's been deducted from my bank

Automatic translation:
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10 months ago

Dear danitnt078,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

  • Could you please advise if it was your first deposit in this casino?
  • Please forward your payment receipt to petronela.k@casino.guru

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 



Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.




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10 months ago

Dear danitnt078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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