The player from Greece is dissatisfied that the casino imposes a deposit limit on her deposits. We closed the complaint as unjustified, as we cannot ask the casino to lift these limits.
IviBet Casino - Player criticizes responsible gambling limits in the casino.
Amount: €200
IviBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
IviBet Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
good evening from me too.. i have made a deposit in the casino and i lost 200 euro in casino and betting.. suddenly i put only 100 euro to get back the lost and i have very low limits on my bets with absolutely no profit before or any other reason .. so I can't play the amounts I want and it's impossible to get back my lost money. why have limits been set on my account no one answers me!!!. thank you and happy resurrection to all.
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1 year ago
Dear kotriki,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.
Could you please specify which bets are currently being limited by the website? Did you contact casino support in order to learn why your bets were limited? What did they reply?
I'll await your reply.
Best regards,
Tomas
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1 year ago
Translation
Good evening.. in all live bets I have a maximum profit of 100 euros. in a few categories I have a little more but each time it is different. I have not contacted the live chat because I know I will not get a solution with them thanks
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1 year ago
Thanks for the explanation.
Please understand casinos can limit players' accounts at their discretion, up to including, closing players' accounts. If the casino doesn't withhold any balance on your account, we don't find it unfair.
I would only advise you to contact the casino support and request the limit to be lifted if you wish to continue playing there.
Please let me know if there is any other issue, otherwise, I'll close the complaint.
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1 year ago
Translation
I contacted and was told that it is not possible to remove the limits from my account without any further explanation. the account is now 350 euros lost and I find this decision unfair towards me without any reason and without being given any explanation
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1 year ago
Thanks for your comment.
Again casinos can make a one sided-decisions like this.
I am sorry we could not be of more help on this occasion. The complaint will now be rejected. Thanks for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.
