HomeComplaintsIviBet Casino - Player can’t request a withdrawal.

IviBet Casino - Player can’t request a withdrawal.

Amount: 1,200 kr.

IviBet Casino
Safety Index:Below average
Submitted: 02 Jan 2023 | Case closed : 20 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Denmark can’t request a withdrawal of his winnings with multiple payment methods. We closed the complaint because the player didn't respond to our questions.

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1 year ago
Translation

Hi

I deposited 40 euros on ivibet and won on my odds and now have 165 euros in my account, but can't get my money paid out at all. Tried several different methods but it rejects and says the pages are not registered as "payment".

See you have helped someone before me on this page too

Hoping for help


Sincerely

Andreas ****

Edited by a Casino Guru admin
Automatic translation:
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1 year ago

Dear Misser21,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you advise which method you used to deposit in the casino and which payment method you tried to request your withdrawal with? Have you contacted casino support about the issue? What did they say? Would you be able to provide us with a screenshot of the error?

I hope we will be able to help you to resolve this issue. Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago
Translation

Hello again

I used a card to pay with.

And yes, I have contacted support and they say I have to deposit from either skrill or neteller so that I can use them to pay out with, but would rather not throw more money in there, but rather have it out...

You can choose paido, skrill, neteller and various crypto sites, I just know nothing about crypto or any of the others

Automatic translation:
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1 year ago

Thanks for your reply, Misser21.


It's common practice to require a deposit with a payment method that is to be used for withdrawal. Unfortunately, not all deposit methods are necessarily available for withdrawal as well. While it's not very customer-friendly, often times the casino doesn't have a choice in the matter as this might be entirely determined by the payment provider and your country.

I encourage you to deposit with the payment method the casino recommends for your country. Make sure to ascertain how much is the minimum deposit with the casino support to prevent further issues when withdrawing your funds. Usually, it can be 5-20 € or equivalent in your currency. Let me know about the result.

I'll look forward to your reply.

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1 year ago

Dear Misser21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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