HomeComplaintsIron Joker Casino - Player's winnings have been confiscated.

Iron Joker Casino - Player's winnings have been confiscated.

Amount: 3,300 ₴

Iron Joker Casino
Safety Index:Below average
Submitted: 04 Apr 2022 | Case closed : 03 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Ukraine had his winnings voided and account blocked as he didn't reach legal age to register an account yet. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I won 5,000 hryvnias yesterday, I wanted to be verified, my account was blocked, I agree with blocking, but I want to withdraw all money from the account, I repeat, I agree with blocking, although I didn't know what to play from the age of 21, I just want to withdraw my winnings , I honestly won that money, absolutely honestly. Help please

Automatic translation:
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2 years ago

Dear Сергій,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you have registered casino account via a phone number or email address?


file


I have checked the general terms and conditions and this is what I found (here):


"1.10. In addition, players cannot be:

...

2) persons who have not reached 21 years old"


Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago
Translation

So registered

Automatic translation:
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2 years ago

Could you please advise if you have registered your casino account via a phone number or email address? Thank you.

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2 years ago

Dear Сергій,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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