The player from Ukraine had his winnings voided and account blocked as he didn't reach legal age to register an account yet. We rejected the complaint because the player didn't respond to our messages and questions.
I won 5,000 hryvnias yesterday, I wanted to be verified, my account was blocked, I agree with blocking, but I want to withdraw all money from the account, I repeat, I agree with blocking, although I didn't know what to play from the age of 21, I just want to withdraw my winnings , I honestly won that money, absolutely honestly. Help please
Dear Сергій,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please advise if you have registered casino account via a phone number or email address?
I have checked the general terms and conditions and this is what I found (here):
"1.10. In addition, players cannot be:
...
2) persons who have not reached 21 years old"
Looking forward to hearing from you.
Best regards,
Petronela
Could you please advise if you have registered your casino account via a phone number or email address? Thank you.