Iron Joker Casino - Player’s struggling to withdraw her winnings.

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Dear даниїла,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I was blocked forever. I can't understand how I could break the rules. Maybe their programmers are not working. On

so the standard wrote off that I am considered a scammer! The easiest way is to take my money and not explain anything.

Could you please advise if your account has been fully verified? Have you placed any bets or your account got blocked right after depositing funds? Thank you.

Dear даниїла,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.