Instaspin Casino - UK player deposited using a banned credit card.

Casino allowed me to deposit using a credit card and it’s banned in the uk and for a good reason!

Dear melza05059,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino.

I checked the website and players from the United Kingdom seem to be accepted. UK players aren't restricted to deposit and play in the casino by the casino's T&C either.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you asked the casino for a refund of your deposits?
• Could you please explain how much is your current balance in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My balance is 8p I deposited using a CREDIT CARD and yes I have contacted the casino for a refund explaining depositing with a CREDIT CARD is not allowed in the uk

The casino have responded saying they will not refund and have blocked the card even tho they shouldn’t have accepted a deposit from a credit card in the first place as it is banned in the uk

Thanks for your reply.

I am sorry but we don't view the fact you used your credit card for deposits as a valid reason for a refund.

Since you have played your deposits, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear melza05059,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.