Dear lau211,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with your deposit and the bonus at the casino.
To better understand the situation and assist you effectively, could you please provide us with some additional details?
- Can you confirm the date and time when you first noticed that your funds disappeared after wagering the required amount of the bonus?
- Did you receive any confirmation from the casino regarding the technical error and the credit back to your account?
- Have you received any communication from the casino explaining the reason for the unavailability of the casino in the UK?
Your cooperation in providing these details will help us investigate and work towards a resolution. Additionally, if you have any relevant communication regarding this matter, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear lau211,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with your deposit and the bonus at the casino.
To better understand the situation and assist you effectively, could you please provide us with some additional details?
- Can you confirm the date and time when you first noticed that your funds disappeared after wagering the required amount of the bonus?
- Did you receive any confirmation from the casino regarding the technical error and the credit back to your account?
- Have you received any communication from the casino explaining the reason for the unavailability of the casino in the UK?
Your cooperation in providing these details will help us investigate and work towards a resolution. Additionally, if you have any relevant communication regarding this matter, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela