The player from the Netherlands experienced a significant loss after nearly completing the wagering requirements of a first deposit bonus at Instaspin casino, with his balance dropping from €1,660.08 to €88.50. Live support indicated a technical issue that could take up to 10 business days to investigate. The issue was resolved when the casino restored his balance, leading the Complaints Team to mark the complaint as 'resolved'. The player was encouraged to provide feedback on the team's services for future improvements.
Instaspin Casino - Player's bonus has been confiscated due to a technical glitch.
Amount: €1,660
Instaspin Casino
Safety Index:LowSafety Index
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4.4
Instaspin Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
I was playing with my first deposit bonus on Instaspin casino and wagered untill 92% and then all of the sudden my complete bonus amount disappeared. My balance went from €1.660,08 to €88,5.
i’ve been in touch with the live support and they quote and they state it is a technical use that they have to investigate and can take up to 10 business days.
This seems really odd to me. I’ve attached some screenshots and hope someone is able to help.
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3 months ago
Dear Rmcs,
Thank you very much for submitting this complaint. I’m sorry to hear about your negative experience with Instaspin Casino.
If the casino didn't confiscate any balance but works on restoring your casino balance, I am afraid there is little assistance we can offer.
We will keep this complaint open until you confirm that the casino has restored your balance to where it was before the technical glitch occurred. Please keep me informed about any further developments hindering your payout.
Thank you very much in advance for your reply.
Best regards,
Veronika
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3 months ago
Hi Veronika,
Thanks for your reply.
However, I notice there are a lot of similar cases online with Instaspin Casino where it takes forever or there isn’t any solution being found…
For example, see the below complaint:
https://casinoguru-en.com/instaspin-casino-player-s-bonus-funds-disappeared
They are not providing me with prompt updates about what is happening. Isn’t it optional, just as in the above complaint, to get them into the conversation to fix this and refund the money.
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3 months ago
Dear Rmcs,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Lash
Casino.Guru
