The player from Greece reported a significant drop in their account balance from 180€ to 13€ due to a technical issue. Despite being promised a refund, it had been nearly three weeks without a resolution. The issue was resolved, and the money was returned to the player's account. We marked the issue as resolved.
Instaspin Casino - Player's balance was reduced.
Amount: €136
Instaspin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Instaspin Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
during the game I had about 180€ and suddenly I had 13€ in communication I had with them they told me that it is a technical problem and they will refund my money it has been almost 3 weeks and they have not refunded my money
in almost daily communication they answer me the same and the same that the case is in the technical department and they will return as soon as possible.
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3 months ago
Dear miba752,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was there an active bonus or a promotion when the incident occurred?
- What games did you play? (slots, live games, betting on sports)
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Dear miba752,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
Issue resolved, money returned to my account
Automatic translation:
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2 months ago
Dear miba752,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
