hi nick mate hope your all well there.
i took a first deposit bonus and got 100 percent on top of my 25 pounds initial deposit so 50 pounds in total.
i took the steps to verify my account before as i had the opportunity which in all fairness i must agree was handled very promptly within an hour which i found quite refreshing .
the rest was as i explained in my previous message which i thought id bring up to the live chat yesterday morning which i also will say were quite prompt and help full ,but as being a avid member casino guru i found many people talking of the exact same issue so i thought its only fair i would warn of it .
it made me feel rather unsafe also when i am depositing without a bonus my raw balance it still showing as locked after a 1x turnover which i understand is quite standard procedure which i also brought up and they have now forwarded to the tech team but this did not inspire me with confidence.
i hope this information helps nick ,have a great day.
regards
neil
hi nick mate hope your all well there.
i took a first deposit bonus and got 100 percent on top of my 25 pounds initial deposit so 50 pounds in total.
i took the steps to verify my account before as i had the opportunity which in all fairness i must agree was handled very promptly within an hour which i found quite refreshing .
the rest was as i explained in my previous message which i thought id bring up to the live chat yesterday morning which i also will say were quite prompt and help full ,but as being a avid member casino guru i found many people talking of the exact same issue so i thought its only fair i would warn of it .
it made me feel rather unsafe also when i am depositing without a bonus my raw balance it still showing as locked after a 1x turnover which i understand is quite standard procedure which i also brought up and they have now forwarded to the tech team but this did not inspire me with confidence.
i hope this information helps nick ,have a great day.
regards
neil