The player from the United Kingdom completed their wagering requirement and noticed their balance had decreased from £742 to £32. They had not exceeded the maximum bet threshold and were concerned about this issue. The player had verified his account promptly and used a first deposit bonus. The issue was resolved as the funds were credited back, and the player was then waiting for a withdrawal. The Complaints Team marked the case as resolved.
Instaspin Casino - Player’s balance reduced after wagering completion.
Amount: £742
Instaspin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Instaspin Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
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4 months ago
after finishing my wagering nearly i was left with around 742 pounds but upon total completion my balance went down to 32 pounds i never went over the maximum bet threshold im very worried as i see many people with the same issue i hope this gets resolved .
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4 months ago
Hello golfinwiz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instaspin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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4 months ago
hi nick mate hope your all well there.
i took a first deposit bonus and got 100 percent on top of my 25 pounds initial deposit so 50 pounds in total.
i took the steps to verify my account before as i had the opportunity which in all fairness i must agree was handled very promptly within an hour which i found quite refreshing .
the rest was as i explained in my previous message which i thought id bring up to the live chat yesterday morning which i also will say were quite prompt and help full ,but as being a avid member casino guru i found many people talking of the exact same issue so i thought its only fair i would warn of it .
it made me feel rather unsafe also when i am depositing without a bonus my raw balance it still showing as locked after a 1x turnover which i understand is quite standard procedure which i also brought up and they have now forwarded to the tech team but this did not inspire me with confidence.
i hope this information helps nick ,have a great day.
regards
neil
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4 months ago
hi pls can you mark this case down as resolved as i have been credited back my funds and now am waiting fo a withdrawal many thanks to the staff at instaspin they kept to the work and this was resolved very swiftly
regards
neil
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4 months ago
Dear golfinwiz,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
