Instaspin Casino - Player's access to the casino website was blocked after depositing funds.

I had joined the site had my documents verified.

I had deposited a total of £600 and had been playing for a couple of hours when the screen froze and notice came up informing me that my country was blocked and Instaspin was not available.

Dear Twidsmum,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you used any VPN or IP-masking software to alter your location while registering and playing at Instaspin Casino?

Did you provide accurate personal information during registration? Were you able to select the United Kingdom as your country of residence?

Could you please confirm if you passed the full KYC verification?

Have you tried reaching customer support regarding your problem, preferably via e-mail?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I didn't use VPN.

I chose United Kingdom as my residence.It was also on my proof of Address.

I couldn't access the site to contact Customer support as it kept saying I was blocked.

I have also seen suspicious recipients on my bank statement.

Some are fundof.me and zap.fundof.me which on investigation appear to be start up funding

platforms.

I have taken a screen shot of these.

There is also a purchase for ZPDG ZPDG amongst my deposits.

This appears to be a Crypto collectibles site.

It would seem that some transactions have been either redirected or made without my knowledge.

The screenshot actually states that they do operate in the UK.

Another shows only flags of countries they claim to operate in,.Which does not show the UK.

I believe that fraudulent activity has taken place on my account and am having it investigated.

Out of curiosity today I typed in Instaspin and the Login page came up.

On attempt at logging in a screen saying that Jokabet had redirected me and the site was down.

The reviews for Jokabet seem to be in the same vein as Instaspin.

Today I got this....

Unbelievable.

Could you please specify what the amount in your account was when the casino blocked you?

I cant remember to be honest.

I have checked my statement and it looks like around £300 if the transactions are questionable.

Thank you very much, Twidsmum, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

OK you

Hello, Twidsmum!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

The time is nearly up.

I had another promo email from them.

Don't think they are taking notice.

What happens if they don't respond?

There will be one more week for them to respond. After that the complaint will be closed as unresolved effecting the casino's Safety Index.

Twidsmum, can you please, send us the screenshot where it is seen that your account is blocked, or, ideally, make a screen recording of it?

Please, try to clear cookies and connect to the website once more. If it does not work, try it in another browser or on another device. I can access the website with UK IP, so you should be able to do so as well.

All done ty.

Thanks to You all for your help

Do you want us to hold this complaint opened until you receive your withdrawals or do you plan to continue playing?

Dear Twidsmum,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Twidsmum,

We have received information from the casino that you do not have any funds in your account. Therefore, I would like to close this complaint as resolved. Thank you!