The player from Canada reported that casinos were falsely advertising free spins upon registration, which they did not deliver after sign-up. She questioned the legitimacy of such practices. However, we explained that casinos reserved the right to restrict or withdraw bonus privileges at their discretion and were not obligated to provide bonuses. We also clarified that while it would have been ideal for casinos to inform players of such restrictions, it was not standard practice. Unfortunately, we were unable to assist further and had to reject the complaint due to these reasons.
Instaspin Casino - Player reports misleading advertisement about free spins.
Amount: Can$100
Instaspin Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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9 months ago
I have been having this situation lately more and more where casinos email advertisements promoting free spins upon registration, and after you register they say sorry, no you don't get free spins.
For one, I don't wish to deposit to a casino that has lied to me right off the get go.
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9 months ago
Dear dianetinga,
Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.
Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.
It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.
Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.
Best regards,
Petronela
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9 months ago
ok, so what you are telling me is that they can send you an email that states you will get no deposit free spins upon registration, and they don't have to follow through with the what they said on the add they sent?
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9 months ago
Hi dianetinga,
Casinos typically send promotional emails to all their users, although it would be preferable if they were targeted only to eligible players. Unfortunately, this isn't a standard procedure.
I wish I could offer more assistance. I regret that we couldn't resolve this case for you, but please feel free to reach out if you encounter any issues with other casinos in the future. Due to the reasons mentioned above, I will be rejecting this complaint.
Thank you for your understanding.
