Instaspin Casino - Player is facing delayed resolution for missing bonus balance.

Received a bonus to wager then upon wager requirement the balance disappeared. £600. Happened to me twice in a week. A further £100. Put a ticket in and now they keep saying it’s been looked into and the timeframe keeps extending. The lack of care from the agents to help you or provide any updates because they won’t push for it, is ridiculous. 

It appears to be another scam site. I’ve successfully withdrawn from them before so this isn’t a concern. But I will not receive any bonus balance back and I am aware this will go on and on and on and I’ve unfortunately accepted that. It is horrible. I was enjoying it prior to this and I feel really let down and a bit of a fool to be honest.

Hello Gemnria13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instaspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonuses did you claim? Would it be possible to forward your bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, no problem:

My account has been verified fully for a long time. I can’t recall the exact date but it is fully verified and they very quickly verify so they’ve not prolonged that process thankfully.

The bonuses were goodwill gesture bonuses with 30x wagering requirement.

I have spoken to the casino yesterday about this issue and they said to wait still.

I can try to get that information for you.

Dear Gemnria13,

Did they at least specify what was the issue with the bonus play - max bet, restricted games, multiple bonus claim without deposit?

Is there also any e-mail communication between you and the casino regarding the issue as the live chat can't provide as much information as the e-mail support?

I wish to withdraw this. They paid it out for me. It took time but they fully apologised. Thank you for your time.

Dear Gemnria13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru