The player from the Netherlands had suspected the casino of using replica software and reported a low Return to Player (RTP) ratio after depositing €7000. However, the Complaints Team had informed him that they could not proceed with the case based on his descriptions alone, as they did not provide concrete evidence of any unfair practices. Despite the player's insistence on the issue, he eventually requested for the complaint to be closed. As a result, we rejected the complaint.
Instaspin Casino - Player accuses casino of using replica software.
Amount: €7,500
Instaspin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Instaspin Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
I have a feeling this casino uses replica software. After €7000 in deposits and multiple people confirming the rediculously low RTP I am making this complaint. I would avoid this casino.
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8 months ago
Dear Pscl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. My email is tomas@casino.guru
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
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8 months ago
You don't have to tell me anything about RTP, I have years and years of experience in online gambling and slot machines. I am telling you there is something wrong with this website. But if you can't make out a case about it, fair enough. Go ahead and close this.
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8 months ago
We’ve rejected this complaint as per the player’s explicit request. We cannot proceed with further investigation and have no alternative but to dismiss this complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.
The player can reopen this complaint after submitting the requested information to tomas@casino.guru
