HomeComplaintsInstantPay Casino - Player’s struggling to complete the account verification.

InstantPay Casino - Player’s struggling to complete the account verification.

Amount: €170

InstantPay Casino
Safety Index:Above average
Submitted: 07 May 2021 | Resolved : 11 May 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.

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2 years ago
Translation

instantPay does not accept my verification,

I've already uploaded everything 10x.


Automatic translation:
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2 years ago

Dear Fritz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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2 years ago
Translation

Thank you for your efforts!

I agreed with the casino, verification was accepted and with a 15% fee they then paid out !!!

but will avoid this casino in the future, is not serious !!!


Fritz K ***

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Thank you very much, Fritz, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

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2 years ago
Translation

yes i got my money paid out !!


many thanks

Fritz K ***


Edited by a Casino Guru admin
Automatic translation:
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2 years ago

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Fritz, for your confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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