The player from Austria has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.
InstantPay Casino - Player has been accused of opening multiple accounts.
Amount: €30
InstantPay Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I had an account at this casino, and this account was verified, made a withdrawal! With the second payment, they closed my account with an explanation that there is still an account with the same IP address, and that is not true but they say it is simple, these are our rules and you violated them! That wasn't a problem with deposits, but with withdrawals they thought of something else and they didn't pay out my money! I would advise anyone against this casino
Automatic translation:
Public
Public
3 years ago
Dear Goran,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?
Have you redeemed any promotional offers previously in this casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
