HomeComplaintsInstant Casino - Player's withdrawal is delayed.

Instant Casino - Player's withdrawal is delayed.

Amount: €200

Instant Casino
Submitted: 05 Jan 2025 | Closed : 20 Jan 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from the United Kingdom had his withdrawal declined since December 31st, despite having previously deposited into the same account in November. Contacting support led to vague requests for information without clarity. The issue remained unresolved as the player did not respond to follow-up inquiries from the Complaints Team, resulting in the rejection of the complaint.

Public
Public

Declined my withdrawal on 31st December and subsequent requests, despite having paid into the same account in November. When I've contacted support they send messages requesting information without specifying what

Public
Public

Dear Sjb1982,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification?

Could you kindly send me the screenshots of the messages you have received from the casino, with the requests for information? You can post screenshots directly here, or you can forward me the emails at veronika.f@casino.guru.

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Public
Public

Dear Sjb1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news