Instant Casino - Player's withdrawal is delayed.

I made a withdrawal of 800 euros.

It was successful according to their system, as I received an email.

I have made 11 withdrawals from there before without any issues. The money was credited immediately.

However, in the last successful transaction, I have not received the money.

They aren’t responding to chat or emails.

Dear gpony7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the specific withdrawal request with the date and status visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Issue resolved.

I received my money one day late this morning.

However, the fact that they didn't answer anywhere, neither in chat nor in mail, scares me.

I would not recommend this website unless you have a different opinion.

Dear gpony7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas 

Casino.Guru