Inkabet Casino - Player has been accused of opening multiple accounts.

Dear yamirpoma,

Thank you very much for submitting your complaint and forwarding all the relevant communication and screenshots. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

Was your account successfully verified previously?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I am the only person who plays in my home, sometimes I connect by laptop or cell phone to play, as I told you I had never had problems withdrawing and when they invited me by mail or player account, to deposit to activate bonuses I did it and almost always I lost them, because they were somewhat difficult to complete rollover, mostly I played with net cash, and sometimes I used the activation of bonuses one or the other I managed to complete them until a few days ago my withdrawals were completely normal, after having won a great victory having I completed my rollover and then being a net balance, they blocked my account, they did not send me any email, I contacted support and they did not give me a reason, I communicated via facebook with the casino and they only told me that illogical answer that I had see accounts in inkabet when that It is totally false, I think that if I had had several accounts as they say, I would not have been able to make my withdrawals as I normally do, I played e with transparency but I think they do not like to pay the player when they win large sums of money and that is my displeasure they make false advertising through networks, mail, even television claiming that they pay but that is false, a tremendous disappointment.

Thank you very much, yamirpoma, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you I will be aware of your answer

Hello Petronela.

Even Andrej does not answer about my case.

Dear yamirpoma,

I apologize for the delayed response and I’m sorry to hear about your problem. I’ll contact the casino and see if I can help.

I would like to invite Inkabet Casino to join this conversation.

Dear Inkabet Casino team,

Can you please clarify the situation? You can forward any relevant evidence to andrej.p@casino.guru.

Good afternoon, it is worrying that this casino does not speak out, as soon as I sent them an email with my complaint, they did not respond to me until now.

Dear yamirpoma,

Unfortunately, we still haven’t received a response from the casino.

We would like to ask Inkabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear yamirpoma,

Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.

I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, there’s still the option to submit an official complaint to the casino’s Licensing Authority – Curacao Interactive Licensing (C.I.L.).

Please let me know if you decide to do so and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

The casino can reopen this complaint anytime.