The player from Brazil encountered an issue using a promotional bonus after depositing 200 reais. Although he received the 400 reais bonus, support claimed he needed real money to meet the rollover requirements, which contradicted the bonus terms. He sought clarification on this matter. The issue was resolved as the casino acknowledged the contradiction and adjusted the requirements accordingly.
in2BET Casino - Player is unable to use bonus due to unclear terms.
Amount: 400 R$
in2BET Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
I participated in a promotion at this casino where if you bet 200 reais or more, you would receive a 400 reais bonus with a 10x rollover to bet on casino games. I received the bonus but can't use it. I contacted support and the representative said that I need to have real money to fulfill the rollover. However, the bonus terms did not mention this. To prove that it has nothing to do with this, the bonus description states that the maximum bet per spin is 5 reais. If I'm going to deposit money into my real balance, then why this limit? Usually, these limits apply when you are betting with your bonus balance... Anyway, I would like an answer to this issue.
Automatic translation:
Public
Public
2 months ago
Dear billcreyson,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with in2BET Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you attempted to cancel the bonus?
- Have you previously deposited in the casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
Translation
Anyway, they solved the case. Thank you for your attention...
Automatic translation:
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2 months ago
Dear billcreyson,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Tomas
Casino.Guru
