Immerion Casino - Player’s withdrawals are delayed and cancelled.

So I made withdrawals here in the past but on Nov 6th I made a withdrawal for 150 cdn and it got cancelled and told me I need KYC. I got an email and I sent the documents needed to them. They said 2 weeks. Nov 13 or 14 th I asked support if I was verified and they told, if I can make a withdrawal I am verfied. Nov 15 i won 3080 cdn dollers which I withdrew max 1000 us dollers a day and it was cancelled. They said I need to send more documents which I did. They told me I don't need to send anything more but to wait another 10 business days. I have asked support what's going on and they told me they have nothing they know just email support. I have emailed support many times but nothing. Attacked is all the proof

Dear lloydo644,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

i withdrew the money as I was told if I can withdraw I was verified by support chat. They cancelled it and ask for more documents so I provided

All my emails



I can't find the screenshot of the one they stated I don't need to send anything else and that if I can. Withdraw than I am verfied. That's why I could withdraw the 1400 the 1000 but they cancelled it and blocked me to wothdraw

And I worried cause bow the money I have seems like they are saying I must wager it in some bonus which obviously i don't have to wager since I already withdrew and that was clear cash I had

2028 is dollers about 2816 cdn dollers as of now

this is what it is saying now.. I have nothing to wager I dont even know how they could scam that bad

Let's just hope that fixes itself after I can make a withdrawal because I use to see this

which I can't see anynore

But as I said I was able to withdraw with no bonus on hand. They cancelled asking more KYC. I sent but they said another 10 business days after they told 2 weeks as of Nov 6

sorry so many screenshots and thank I'm so frustrated sorry

doesnt exist