The player from Romania had been waiting for six days for a withdrawal that was still processing, receiving daily assurances that the issue was prioritized while remaining unpaid for their winnings. The complaint was resolved after the player confirmed receipt of the payment, indicating that the withdrawal issue had been addressed. The Complaints Team marked the complaint as 'resolved' in their system, expressing appreciation for the player's cooperation.
Immerion Casino - Player's withdrawal is delayed.
Amount: 400 ₮
Immerion Casino
Safety Index:Fresh casinoSafety Index
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7.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
I have 6days waiting for a withdrawal,and it's still processing,they tell me every day that are prioritize my issue and to "kindly wait" This is not normal,I have win this money correctly and now don't want to pay
Public
Public
2 months ago
Dear Cata2011,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
2 months ago
Dear Cata2011,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
