The player from Lower Saxony has been waiting three weeks for a withdrawal, while deposits are processed without issue. They feel that players are being stalled to prevent them from accessing their winnings.
Immerion Casino - Player’s withdrawal has been delayed.
Amount: €650
Immerion Casino
Safety Index:Fresh casinoSafety Index
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7.5
Immerion Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.5. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 20h 49m 4s
Case summary
3 hours ago
Public
Public
16 hours ago
Translation
Depositing works, but withdrawing doesn't. I could write for 3 hours about this. Players are being stalled and are meant to lose their winnings. Nothing else.
Automatic translation:
Public
Public
3 hours ago
Hello katjaleesch,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
katjaleesch has 6d 20h 49m 4s to reply
