HomeComplaintsiLucki Casino - Player is not able to create casino account.

iLucki Casino - Player is not able to create casino account.

Amount: ??

iLucki Casino
Submitted: 27 Feb 2020 | Case closed : 13 Mar 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Portugal has tried to open account unsuccessfully, even if Portugal is not listed between restricted countries. We rejected the complaint because the player didn't respond to our messages and questions.

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Translation

Good morning I can't open an account in this case but it says it's available in Portugal so my problem please

Automatic translation:
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Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, with live chat agent and registration form and I didn’t find any restriction for Portugal. What exactly seems to be a problem when you try to open an account? Do you see any message/notification, or the website is blocked for your geolocation? I believe that we will be able to help you to resolve this problem. Looking forward to hearing from you.

Best regards,

Petronela

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Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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