iLucki Casino - Player is disappointed with a bonus.

I’ve cleared the wager amount and was at around 1850$and they took off 987$ after my wager amount was completed which I’ve never seen before,and I was only advised to take out only 500$,I deposited 125$ so it wasn’t worth it at the end,canadian players beware of this site what a ripoff

Dear Rocky,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with the bonus. Could you please provide us with more information? It will help us understand your issue if you answer the following questions. What bonus exactly did you play with? What was the reason why the casino advised you to only withdraw C$500? Was there a maximum win condition?

Best regards,

Peter

Hello Rocky,

Please, be aware that in case you fail to provide us with specific information in the given time frame, we will reject your complaint.

Best regards, 

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.